จดหมายและคำแนะนำจาก Alertpay ในเคสนี้
Hello,
Thank you for contacting AlertPay. My name is Nabeel and I am happy to assist you.
In order to resolve the issue with Earngroups, you may file a Transaction Dispute and we will mediate the situation.
You may initiate your dispute by visiting https://helpdesk.alertpay.com/ and sending us a support ticket. Select "Transaction Dispute" from the ticket categories and be sure to include the following information:
• Full name:
• Email address you used for disputed transaction:
• Seller/recipient email:
• Seller website URL:
• Reference Number(s) for disputed transaction(s):
Please include the reason for the dispute, a detailed explanation of the issue and any proof that might influence the outcome of the dispute (screen shots, tracking numbers, etc.) and we will do our best to mediate the situation.
We kindly ask that you do not submit multiple tickets regarding the same issue. Due to the amount of tickets submitted daily, it may take 24-48 hours for us to respond. Tickets are answered on a first-come first-serve basis and we will respond to you as soon as possible.
Please note that every time you submit a new ticket, it will be considered a new ticket in our system and will get moved to the end of the queue.
Thank you for choosing AlertPay. If you have any additional questions, feel free to check out our help-ful Frequently Asked Questions at http://helpdesk.alertpay.com
Kind regards,
Nabeel
Business Helpdesk Advisor
AlertPay Customer Support
www.alertpay.com
"My Way to Pay"
ใครใช้ Alertpay ผมได้ตอบกลับมาหนึ่งรอบ และทำตามที่เค้าแนะนำ
ให้ส่ง Ticket ไปทวงเงินครับ
- เข้าลิงก์ https://helpdesk.alertpay.com/ แล้วกด Submit a Ticket
- Transaction Dispute แล้ว Next
- กรอก ชื่อ บัญช Alertpay
Merchant Website URL: http://earngroups.com
Merchant/Recipient Email : earngroups.com@gmail.com
Reference Number(s): E5A7F-30C95-Bxxxx --> ดูใน Alertpay การจ่ายที่ให้ Earngroupa คลิ๊กตรงตัวอักษรสีฟ้าคำว่า Complete
Subject : Refund Money
เนื่อหาประมาณนี้หรื่อท่านจะปรับแต่งใหม่ก็ได้ สีแดงใส่ข้อมูลของท่านแทน
Dear Admin
My name is: XXXXX ใส่ชื่อท่านตามแสดงใน Alertpay
My Alertpay account: xxxxx@gmail.com ใส่บัญชีของท่านที่ชำระ Earn Groups
I invest with Earn Groups by Alertpay.
Then earn Groups has problem with alertpay account. I can not withdraw or refund my money from them.
Earn groups unable to make anymore refunds money to me. because his AlertPay account has been suspended by you.
They recommend me to contact you.
Please refunds my money.
This is my Transactions Detail :
Transactions มีกีรายการก็ใส่ใปครับตามตัวอย่างข้างล่าง
Transactions History / Details
Date: 7/19/2011 2:04:36 AM
Reference Number: E5A7F-XXXX-YYYY
Transaction type: Payment To
Name/Email: earngroups.com@gmail.com
Current Status: Completed
Amount: $50.00 USD
Transactions History / Details
Date: 7/18/2011 2:10:47 AM
Reference Number: 9F8A9-7FBAB-XXYY
Transaction type: Payment To
Name/Email: earngroups.com@gmail.com
Current Status: Completed
Amount: $50.00 USD
Please support me and refunds my money.
Thank you
Best Reguard.
ลงชื่อท่าน
จดหมายตอบกลับหลังจากเราส่ง Ticket ตามด้านล่างครับ
กรณีที่เราลงทุนโดยจ่ายไปแล้วกับผู้รับลทุนคือ Earn Groups เค้าต้องใช้เวลาตรวจสอบเพื่อคืนเงิน
เป็นเวลา 30 วัน นับจากวันที่เราจ่ายตามใน transaction
เค้าบอกว่าให้ความสำคัญผู้ใช้ Aterpay มากกว่า ผู้ที่ประกอบการที่ให้เราไปลงทุน (อาจมีสิทธิ์ได้รับคืนแต่รอนานหน่อย)
ขอตามต่อไปครับ เค้าให้เราโน๊ตไว้ ใช้เวลา 30 วัน
Hello,
Thank you for contacting AlertPay.
To ensure we maintain secure processing for all our members AlertPay must abide by Anti-Money laundering laws, regulations and reporting requirements. This includes collecting proof of identification for sellers using our services.
We requested additional verification from the seller in question as part of our regular compliance procedures. Unfortunately, the verification documentation submitted from the seller were found to be altered. We then gave the merchant another opportunity to send us legitimate verification documentation. Once again, we received clearly altered documentation.
One final attempt was made to obtain legitimate documentation and for the seller to contact our offices for an amicable resolution. However, the seller once again refused to provide us with the required documents or even to contact us through telephone to resolve the issue.
At AlertPay we make the protection of our members our first priority and dedicate ourselves to providing secure and professional payment processing services. Providing falsified proof of identification is a major breach of our User Agreement and standard business practices.
Despite our best efforts to reach a resolution with the seller, we have been left with no choice but to discontinue the business relationship.
If you have transferred funds to the merchant in question, your claim will be considered with AlertPay's Resolutions Team. Please note that you may only dispute a transaction up to 30 days after the date of the transaction
Thank you for your understanding.
Kind regards,
----------------------------------
Thank you for choosing AlertPay! If you have any additional questions, don't forget to consult our FAQs at https://helpdesk.alertpay.com/
Resolutions Team
www.alertpay.com
"My Way to Pay"
Ticket Details
===================
Ticket ID: BUB-564477
Department: Transaction Dispute
Status: Under Review